Return Policy

We thank you for shopping at Joolee. We truly hope that you enjoy  your purchase.  If for any reason, you are not completely satisfied with  your purchase, you may return any item purchased within 14 days.

At  this time, we do not offer an item to be exchanged for a different size  or color.  However, we will give you a full refund on any items that  you find unsatisfactory by the same method of payment you used to  purchase the item.  Custom-made orders may not be returned for a  refund.  

Be advised that the customer must return the item at  their own expense in order to receive the refund.  And the refund does  not include the delivery fee.

Please contact us immediately at  jooleecustomer@shop-joolee.com if you want to return an item for a refund. We strongly recommend using delivery confirmation as we are not responsible for lost items. If you have any questions regarding our return policy, please don't hesitate to contact us at jooleecustomer@shop-joolee.com 

We'll be happy to assist you.